Privacy Policy

Introduction

Let’s Go! Mcr is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services. We take your privacy seriously and comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

What Information We Collect

We collect personal information to provide our services effectively. The types of information we may collect include:

  • Personal Information:
  • Parent/Guardian and child names
  • Contact details (email, phone number, address)
  • Emergency contact details
  • Health or medical information relevant to your child’s participation (e.g., allergies, special dietary needs)
  • Photographs or videos of children during activities (with parental consent)

How We Collect Information

We collect information through the following methods:

  • Directly from you: When you register for trips, fill out forms, or contact us via email or phone.
  • External Booking System: We use a third-party system, Bookwhen, to handle bookings and payments. Please refer to Bookwhen’s Privacy Policy for information on how your data is handled by their platform.

How We Use Your Information

We use the information we collect to:

  • Provide and manage trips, activities, and services.
  • Communicate important updates about trips and events.
  • Address your child’s health or special requirements before and/or during trips.
  • Ensure the safety and well-being of all participants.
  • Comply with legal obligations, such as safeguarding and child protection.

Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to safeguard it. This includes secure databases, encrypted storage, and restricting access to authorised personnel only.

How Long We Retain Your Information

We will retain personal data for as long as is necessary to provide services or meet legal obligations. After this period, data will be securely deleted unless we are required to retain it longer for legal or regulatory reasons.

Sharing of Information

We do not sell or share your personal data with third parties except:

  • When required by law, such as to comply with child protection regulations or other legal obligations.
  • When you have explicitly given consent (e.g., sharing photographs on social media or promotional materials).

Parental Consent for Children’s Data

As we work with children, we take extra steps to protect their personal information. We will always seek parental or guardian consent before collecting, using, or sharing any data related to children under 16. This includes obtaining consent for any photographs or videos taken during trips and activities.

Your Rights

Under data protection laws, you have the right to:

  • Access your data: Request a copy of the personal data we hold about you or your child.
  • Correct your data: Request that any inaccuracies in your data be corrected.
  • Delete your data: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
  • Withdraw consent: You can withdraw your consent to the use of your child’s personal data at any time.
  • Object to processing: If you have concerns about the use of your data, you have the right to object.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

Cookies Policy

We do not collect non-personal information via cookies or other tracking technologies.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or email. We encourage you to review this policy regularly to stay informed of any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Contct Name: Louise Donohue

Contact Number: 07747 382300

Email: [email protected]